WELCOME TO THE WORLD OF EYELASHES
- Description
- Spec
- Delivery & Return
La consultation professionnelle et les échanges préliminaires avec les nouveaux client(e)s pour aborder les applications possibles constituent une étape extrêmement importante à ne pas négliger. Il convient donc de mettre en place une fiche de suivi.
Elle permet de disposer des coordonnées des client(e)s et d'avoir à portée de main les maladies ou intolérances éventuelles de chaque client(e) pour pouvoir décider si une application de cils est réalisable.
Le protocole d'application consitue un volet important de la fiche de renseigements. Vous y notez les produits que vous avez employés la durée de la séance le tarif appliqué et si vous avez remarqué quelque chose de particulier. Ce type d'informations vous fait gagner du temps et vous sera utile à la prochaine séance. De plus vous disposez ainsi de données personnelles et médicales sur les client(e)s ce qui vous permet de répondre à leurs attentes de façon personnalisée. Enfin si un événement a marqué la séance précédente vous pouvez adapter et faire les modifications appropriées.
La fiche client avec son protocole d'application doit être signée par le/la client(e). Il s'agit d'une preuve qui atteste des produits qui ont été employés en cas de réclamations ultérieures.
N'oubliez pas de conserver une photographie AVANT-APRÈS pour chaque séance.
XXL Lashes vous propose de télécharger gratuitement une fiche client.
DELIVERY
*We offer same or next-day weekday dispatch. Orders placed on Friday or Saturday may not be dispatched until Monday. The exception is for custom orders, but anything beyond our standard dispatch time is communicated before and at checkout.
We offer free on orders over 75 EUR. Delivery time depends on courier services. Upgrade is available at checkout if you prefer the express service.
We ship internationally. Items are shipped either from our Spain warehouse or for German market from our German warehouse.
Shipping rates will be calculated at checkout. Postage is charged based on a standard parcel, but if shipping costs more than what we have charged you, we will absorb the excess and never ask you to pay more.
International customers (outside the European Union) are responsible for any local import charges/taxes specific to their delivery address which may be due at point of delivery.
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RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@xxllashes.com. Please note that returns will need to be sent to the following address:
Todologo SL, Calle Miraflores 1, Malaga, C, 29692, Spain
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Spain, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@xxllashes.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
A documentation about a defect, like photos, will be required.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it
can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@xxllashes.com.