TERMS OF SERVICE

Last updated: 15th March 2026

These Terms of Service govern access to and use of www.xxllashes.com and the purchase of products and services offered through this website.

This website is operated under the brand XXL Lashes, a registered trademark owned by Todologo S.L. The seller and contracting party for purchases made through this website is:

Todologo S.L.
Calle Jaen 8
29680 Estepona (Málaga)
Spain
Email: info@xxllashes.com
Phone: +34 67 441 7788
Customer service hours: Monday to Friday, 09:00–14:00 (Spain time)
NIF / VAT: ESB93539377
Registered in the Registro Mercantil de Málaga, Tomo 5608, Libro 4515, Folio 158, Hoja MA 139062, Inscripción 1.

By accessing this website or placing an order, you agree to be bound by these Terms of Service. If you do not agree, please do not use this website.

1. Scope

These Terms apply to all visits to the website and to all orders placed through the website by consumers and business customers.

Additional terms may apply to certain products, services, subscriptions, workshops, digital content, promotions, wholesale arrangements, training offers, or other special offers. In the event of any conflict, the specific terms for the relevant offer will prevail.

2. Eligibility and customer status

You may use this website and place orders only if you are legally capable of entering into binding contracts under applicable law.

We sell to both consumers and business customers. Certain products may be described as intended mainly for trained or professional use. It is the customer’s responsibility to review the product description, warnings, instructions, ingredients, intended use, and suitability before purchase and use.

3. Product information and intended use

We aim to ensure that all product descriptions, images, usage guidance, ingredients, warnings, compatibility notes, prices, and availability information are accurate and up to date. However, images are for illustrative purposes only, and packaging, labels, appearance, and presentation may vary from time to time.

All products must be used strictly in accordance with any instructions, safety guidance, storage conditions, warnings, and information provided on the product page, packaging, inserts, or otherwise by us.

Unless expressly stated otherwise, our products are for external use only and must not be used inside the eye.

Customers are responsible for:

• reviewing ingredients and warnings before use,

• ensuring that products are suitable for the intended use,

• following all storage and handling instructions carefully,

• using products safely, hygienically, and only as directed,

• discontinuing use immediately if irritation or an adverse reaction occurs,

• contacting a healthcare professional promptly in the event of severe symptoms.

Nothing in these Terms limits any mandatory statutory rights.

4. Accounts and customer information

Orders may be placed through a customer account or through guest checkout where available.

You are responsible for ensuring that all information you provide is complete, accurate, current, and lawful, including your billing details, shipping address, contact information, tax details where applicable, and payment information.

We may suspend or refuse access to any account, cancel orders, restrict future purchases, or take other reasonable measures where we suspect fraud, unauthorized activity, abuse, unlawful conduct, repeated failed deliveries, chargeback abuse, misuse of promotions, or violation of these Terms.

5. Orders and contract formation

The presentation of products and services on this website constitutes an invitation to purchase and does not constitute a binding offer by us.

By placing an order, you submit a binding offer to purchase the selected products or services under these Terms.

After you place an order, you will receive an automated confirmation acknowledging receipt of your order. This acknowledgment does not mean that your order has been accepted.

A binding contract is formed only when we dispatch the goods, send a dispatch confirmation, provide the service, make the digital content available, or otherwise expressly accept the order.

We reserve the right to refuse, limit, or cancel any order before acceptance, including in cases of:

• suspected fraud or unauthorized transactions,

• incorrect or incomplete customer information,

• pricing, description, or typographical errors,

• stock shortages or unavailability,

• shipping restrictions,

• suspected resale abuse or misuse,

• breach of these Terms.

If payment has already been taken for an order that is later canceled, we will refund the relevant amount to the original payment method unless another method is agreed.

6. Prices, taxes, and payment

All prices shown to consumers on the website are intended to be displayed including applicable VAT, unless clearly stated otherwise. Shipping costs and any other charges are shown during checkout before the order is submitted.

If different pricing, VAT handling, or invoicing treatment applies to business customers, this will be indicated during checkout or otherwise before the order is finalized.

Payments may be made using the payment methods made available at checkout, which may include:

• credit and debit cards,

• PayPal,

• Klarna,

• bank transfer,

• Shop Pay,

• Apple Pay,

• Google Pay,

• and any other payment methods shown at checkout.

All payments are subject to authorization, verification, fraud screening, and availability of funds. We may carry out additional checks before accepting or dispatching an order.

If an obvious pricing or listing error has occurred, and the error could reasonably have been recognized as such, we are not obliged to supply the affected product at the incorrect price.

7. Availability and stock

All orders are subject to availability.

We do our best to keep stock levels accurate, but stock discrepancies may occur. If a product becomes unavailable after an order has been placed, we may:

• cancel the unavailable item and refund it,

• offer an alternative or substitute,

• hold the order pending restock,

• split the shipment,

• or contact the customer with suitable options.

8. Delivery

Delivery methods, estimated delivery times, carriers, customs charges, failed delivery rules, and related matters are described in our Shipping Policy, which forms part of these Terms.

Customers are responsible for providing a correct and complete shipping address.

If an incorrect or incomplete address is provided by the customer and this results in failed delivery, return to sender, loss, additional charges, or re-dispatch costs, such costs may be charged to the customer.

Where a parcel is refused, unclaimed, or returned to us for reasons not attributable to us, we may refund the order amount less the original shipping cost and any return, handling, or re-shipping costs actually incurred, to the extent permitted by law.

For consumers, risk generally passes upon delivery in accordance with applicable law. For business customers, risk may pass earlier where permitted by law.

9. Digital products

Where we offer digital products, including downloadable manuals, guides, video content, training materials, or other digital content, access may be provided immediately after payment.

By purchasing digital content that is supplied immediately and not on a physical medium, the customer expressly:

• requests immediate performance,

• consents to supply beginning before the withdrawal period expires,

• acknowledges that, where permitted by law, the right of withdrawal is lost once performance begins.

Digital products are licensed, not sold, unless expressly stated otherwise. They are for personal use or internal business use only and may not be copied, shared, distributed, reproduced, resold, sublicensed, published, or otherwise commercially exploited without our prior written consent.

10. Physical manuals, DVDs, and similar media

Where we supply physical manuals, DVDs, or other physical media, return eligibility will depend on the nature of the item, whether it was sealed, whether it has been opened, and applicable law.

Sealed audio, video, software, or similar media that have been unsealed after delivery may not be eligible for withdrawal or return where exclusion is permitted by law.

11. Gift cards

Where gift cards are offered:

• they may only be redeemed in accordance with the terms stated at the time of issue,

• they are non-refundable except where required by law,

• they may not be redeemed for cash unless required by law,

• they may not be resold, copied, transferred for value, or otherwise misused,

• we are not responsible for lost, stolen, or unauthorized use of gift cards except where required by law.

12. Subscriptions and recurring orders

Certain products may be offered as subscriptions or recurring deliveries.

Unless otherwise stated on the relevant product page or at checkout:

• subscriptions renew automatically,

• the customer may choose the delivery frequency from the available options,

• subscriptions may be managed through the customer account or by contacting us,

• cancellation is possible before the next billing or processing date.

If a subscription product is purchased at a discounted rate linked to the recurring purchase structure, and the customer cancels before the next scheduled shipment or before meeting any clearly disclosed minimum commitment, we reserve the right, where legally permissible and clearly disclosed in advance, to adjust the price of products already supplied to reflect the discount actually granted.

Any such adjustment will be limited to the real discount previously applied and will never affect mandatory consumer rights.

We may modify, suspend, or discontinue subscription programs at any time, provided this does not affect already confirmed orders or rights already accrued.

13. Promotions, discounts, and special offers

Promotional codes, discount campaigns, free gifts, loyalty benefits, bundles, referral offers, and other special offers are subject to their own terms and may be modified, suspended, or withdrawn at any time.

Unless expressly stated otherwise:

• promotions cannot be combined,

• discount codes have no cash value,

• discount codes may not be sold, transferred, or publicly shared without permission,

• misuse, fraud, or manipulation may result in cancellation of the affected order, discount, or account.

If an order is refunded and it formed part of a bundle, promotion, or threshold-based offer, the refund may be adjusted to reflect the loss of the promotional condition, where legally permitted.

14. Right of withdrawal, returns, and refunds

Consumers may have a statutory right of withdrawal under applicable law.

The conditions, process, deadlines, exclusions, and refund rules are set out in our Refund Policy, which forms part of these Terms.

Nothing in these Terms limits any statutory rights relating to withdrawal, defective goods, damaged goods, incorrectly supplied goods, or lack of conformity.

Business customers do not have a statutory consumer withdrawal right unless expressly stated otherwise.

15. Opened, sealed, hygiene-sensitive, and liquid products

For hygiene, safety, integrity, and product-stability reasons, certain products may not be eligible for return once opened, used, unsealed, altered, or improperly stored, where such exclusion is permitted by law.

This may include, depending on the product and circumstances:

• adhesives,

• removers,

• cleansers,

• liquids,

• sealed hygiene-sensitive goods,

• and similar products whose condition, sterility, composition, or performance may be affected after delivery.

Customers must contact us before returning any such product so that we can assess the circumstances and advise on the most appropriate solution.

In exceptional cases, and without prejudice to any mandatory statutory rights, returns, replacements, store credit, or other accommodations for these products may be accepted at the seller’s discretion on a case-by-case basis.

Nothing in this clause limits the customer’s rights in the event of defect, damage, incorrect supply, or any other mandatory legal remedy.

16. Defective, damaged, incorrect, or adverse-reaction claims

If a customer receives an item that is defective, damaged, incorrect, or possibly affected by an adverse reaction, the customer should contact us as soon as possible and provide all reasonably necessary information to help us assess the matter, such as:

• order number,

• product name,

• batch or lot number where available,

• photographs,

• description of the issue,

• and any relevant storage or usage information.

If irritation, sensitivity, or an adverse reaction occurs, use should be stopped immediately. If symptoms are severe, medical advice should be sought promptly.

Claims involving adverse reactions are handled case by case. An adverse reaction does not automatically mean that the product was defective or that a refund, replacement, or other remedy is due. Statutory rights remain unaffected.

Where appropriate or legally required, we may offer repair, replacement, refund, re-shipment, store credit, or another suitable remedy.

17. Legal conformity guarantee and statutory rights

Where applicable, consumers benefit from mandatory statutory rights, including legal remedies for lack of conformity.

Under Spanish consumer law, for goods sold to consumers, the seller is generally responsible for lack of conformity that appears within three years from delivery; for digital content or digital services supplied in a single act or in separate individual acts, the general period is two years, subject to the specific statutory framework.

Nothing in these Terms excludes, restricts, or replaces any rights that cannot lawfully be excluded or limited.

18. Intellectual property

All content on this website, including text, graphics, branding, logos, trade names, product descriptions, images, videos, downloads, designs, page layouts, code, and other materials, is owned by us or used under license and is protected by intellectual property laws.

No part of this website may be copied, reproduced, republished, uploaded, posted, transmitted, translated, scraped, reverse engineered, distributed, modified, or commercially exploited without our prior written consent.

XXL Lashes and related brand assets are protected by trademark and other intellectual property rights.

19. User content and reviews

If you submit reviews, testimonials, comments, images, videos, tags, messages, or other user-generated content to us or through the website, you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, adapt, publish, translate, distribute, and display that content in connection with our business, website, and marketing, subject to applicable law.

You confirm that any content you submit:

• is truthful to the best of your knowledge,

• does not infringe third-party rights,

• is not unlawful, abusive, defamatory, misleading, fraudulent, or offensive.

We may remove, refuse, moderate, or edit user content at our discretion.

20. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of business, loss of revenue, loss of opportunity, loss of data, or reputational damage.

We are not responsible for losses arising from:

• improper use, misuse, unsafe use, or use contrary to instructions,

• improper storage or handling after delivery,

• incompatibility caused by customer error or unsuitable application,

• delays or failures caused by carriers, customs authorities, third-party platforms, payment providers, or events outside our reasonable control,

• website downtime, technical interruptions, or temporary unavailability.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, defective products where mandatory law applies, or mandatory consumer rights.

21. Privacy and cookies

We process personal data in accordance with our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookie Policy and managed through our cookie consent tools where required.

For privacy requests or data protection questions, please contact our Privacy Contact at info@xxllashes.com.

22. Force majeure

We are not liable for any delay, interruption, or failure to perform caused by events outside our reasonable control, including natural disasters, fire, flood, severe weather, pandemic-related disruption, war, terrorism, cyber incidents, labour disputes, customs delays, transport disruption, supplier failure, internet outages, power failures, or governmental action.

Where such an event occurs, we may suspend performance for the duration of the event and for a reasonable period thereafter.

23. Governing law and jurisdiction

These Terms are governed by the laws of Spain.

If you are a consumer, you also retain the protection of any mandatory provisions of the law of the country in which you habitually reside, where applicable.

If you are a business customer, any dispute arising out of or in connection with these Terms or any order shall be submitted to the courts competent for the registered office of the seller, unless mandatory law provides otherwise.

24. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

25. Changes to these Terms

We may update these Terms from time to time. The version published on the website at the time the order is placed will apply to that order, unless mandatory law requires otherwise.

26. Contact

For customer service, complaints, legal notices, privacy requests, or general enquiries, please contact:

Todologo S.L.
Calle Jaen 8
29680 Estepona (Málaga)
Spain
info@xxllashes.com
+34 67 441 7788