WELCOME TO THE WORLD OF EYELASHES
- Description
- Spec
- Delivery & Return
ver so often stylists are asked by clients about the method to remove their extensions on their own when individual lashes do not sit well or lose perfection from long use so that the entire look is no longer satisfactory.
It becomes very convenient for the client to help herself particularly while traveling when a stylist is not available on the spur of the moment.
Rather than to have clients fiddling around and plucking their natural eyelashes improperly it is recommended to give them a remover in anticipation of this eventuality.
XXL Lashes is the first to come up with a solution. A single dose consisting of 0.5 ml of remover.
The mini-containers can be re-sealed after use so that the remaining unused portion can be saved for further use. Do equip the client with a pair of micro brushes as well to enable precision in application of the remover.
Thereafter instruct the client at length about its use as penetration of the remover into the eyes causes a painful burning sensation.
This has to be and can be easily prevented.
For this reason please read our tips given here carefully for the removal of extensions:
Removal of an individual eyelash:
- Put a drop of remover on a jade stone palette a small mirror or on the rim of a wash basin
- Dip the micro brush into the remover
- Select the extension with a pincette and turn it in the direction of the upper eyelid (as in the picture)
- Now smear the remover on the extensions with the micro brush
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On no account let the remover come into contact with the mucous membrane while doing so. This causes a burning sensation!
(Should this happen despite the precaution then splash the affected eye with water until it ceases to burn).
- Let it rest for a few minutes
- Now peel the extension away carefully in an upward motion (in the direction of the eyebrow).
The extension should be easily removable. Should this not be the case then we recommend that the remover stay on for a little longer.
Removal of an entire set of eyelashes
For the removal of an entire set of eyelashes follow the method described above.
Instead of smearing an individual eyelash turned upward all the eyelashes should be smeared in the way one would apply mascara. This has to be executed very skillfully as the remover should in no event come into contact with the mucous membrane or the eye.
After a requisite waiting period the extension may be peeled off carefully in an upward motion (in the direction of the eyebrow).
DELIVERY
*We offer same or next-day weekday dispatch. Orders placed on Friday or Saturday may not be dispatched until Monday. The exception is for custom orders, but anything beyond our standard dispatch time is communicated before and at checkout.
We offer free on orders over 75 EUR. Delivery time depends on courier services. Upgrade is available at checkout if you prefer the express service.
We ship internationally. Items are shipped either from our Spain warehouse or for German market from our German warehouse.
Shipping rates will be calculated at checkout. Postage is charged based on a standard parcel, but if shipping costs more than what we have charged you, we will absorb the excess and never ask you to pay more.
International customers (outside the European Union) are responsible for any local import charges/taxes specific to their delivery address which may be due at point of delivery.
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RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@xxllashes.com. Please note that returns will need to be sent to the following address:
Todologo SL, Calle Miraflores 1, Malaga, C, 29692, Spain
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Spain, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@xxllashes.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
A documentation about a defect, like photos, will be required.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it
can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@xxllashes.com.